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13How to Run a Windows Security Quick Scan
This article supports the Run a Windows Security Quick Scan step in the Computer Running Slowly workflow. It explains how to perform a Microsoft Defender Quick Scan to identify common malware that may be affecting system performance before continuing with additional troubleshooting.
View ArticleHow to Check Security Software for VPN Conflicts
This draft supports the “Check Security Software for VPN Conflicts” step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Configure Security Software for the VPN
Use this article when security software appears to be interfering with a VPN connection on a Windows device. It covers reviewing firewall or security-software settings, creating an approved exception or allow rule for the VPN when appropriate, keeping security protections enabled, and verifying the VPN connection afterward. On managed devices, follow organizational policy or contact IT support before changing security settings.
View ArticleHow to Inspect Security and Filtering Evidence
Help a reviewer support the Inspect Security and Filtering Evidence step without changing the workflow automatically.
View ArticleGet-WinEvent
Reads structured events from Windows logs to gather crash and system evidence.
View CommandComputer Running Slowly
Diagnose common causes of poor Windows performance using safe, evidence-based checks.
Start Workflowping
Tests whether a remote host can be reached and measures basic response time using ICMP echo requests.
View CommandWindows Update Issue
Diagnose failed, stalled, pending, or restart-required Windows updates with safe checks, bounded recovery, and explicit verification.
Start WorkflowApplication Crashing or Freezing
Safely diagnose repeated application freezes, crashes, and startup failures.
Start WorkflowLow Disk Space
Find and safely reclaim storage without deleting Windows system files.
Start Workflowtracert
Traceroute (tracert) is a command-line utility that displays the path (route) and measures transit delays of packets across an Internet Protocol (IP) network to a target host. It records the route through the network by measuring the time-in-flight for packets to reach each successive router (hop) along the path and reports the IP address or hostname of each hop.
View CommandUSB Device Not Recognized
Diagnose USB devices that are missing, intermittent, or reported incorrectly by Windows using safe connection checks and explicit verification.
Start Workflowwhoami
whoami displays information about the currently logged-on user and their security context (account name, SID, groups, and privileges) on Windows.
View Command