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53Windows Update Issue
Diagnose failed, stalled, pending, or restart-required Windows updates with safe checks, bounded recovery, and explicit verification.
Start WorkflowGet-Printer
Lists installed printers, drivers, ports, sharing state, and default status.
View CommandComputer Running Slowly
Diagnose common causes of poor Windows performance using safe, evidence-based checks.
Start WorkflowDISM /Online /Cleanup-Image /ScanHealth
Checks whether the running Windows image has repairable component-store corruption.
View CommandGet-ComputerInfo
Displays operating system, hardware, firmware, and Windows configuration details.
View CommandGet-Service
Lists Windows services and reports whether each is running, stopped, or paused.
View CommandHow to Check Windows Update
This article supports the Check Windows Update step in the Computer Running Slowly workflow. It explains how to check for available Windows updates, determine whether updates are pending, and identify whether a restart is required before continuing performance troubleshooting.
View Articleipconfig
Displays TCP/IP configuration details for Windows network adapters.
View CommandGet-WinEvent
Reads structured events from Windows logs to gather crash and system evidence.
View Commandsfc /scannow
Scans protected Windows files and attempts to replace corrupted copies. Microsoft recommends updating and restarting Windows, then completing DISM RestoreHealth before this repair command.
View Commandchkdsk /scan
Runs an online NTFS scan to identify file-system problems without taking the volume offline.
View CommandGet-NetAdapter
Lists physical and virtual network adapters, link status, speed, and hardware address.
View CommandGet-NetIPConfiguration
Shows active interfaces with IP addresses, default gateways, and DNS servers.
View CommandGet-PrintJob
Lists documents currently held in a selected printer queue.
View CommandGet-Process
Lists running processes and their resource use without stopping them.
View CommandGet-Volume
Lists drive letters, file systems, health state, capacity, and remaining space.
View CommandHow to Confirm the Windows Device
This article supports the Confirm the Windows Device step in the Computer Running Slowly workflow. It explains how to verify that troubleshooting is being performed on the correct Windows computer, confirm the Windows version, and ensure the technician has access to the appropriate device before making changes.
View ArticlePrinter Not Working
Troubleshoot printer power, status, connections, printing, and stuck Windows print queues with verified recovery steps.
Start WorkflowReading Windows Performance in Task Manager
Task Manager provides a live view of the applications and Windows processes using processor, memory, disk, and network resources. The goal is to observe sustained patterns before making a change—not to end unfamiliar processes.
View ArticleResolve-DnsName
Queries DNS and displays the records returned for a hostname or domain.
View CommandStorage Space and Windows Performance
Windows needs free storage for updates, temporary files, application caches, and virtual memory. Cleanup recommendations help identify removable content while keeping the user in control of what is deleted.
View ArticleHow to Check Windows Camera Privacy Settings
This draft supports the “Check Windows Camera Privacy Settings” step in the Webcam Not Working workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Compare Browser and Website Access
Help a reviewer support the Compare Browser and Website Access step without changing the workflow automatically.
View ArticleHow to Inspect and Clear a Stuck Windows Print Queue
Inspect one Windows printer queue, remove the least amount of authorized queued work needed to recover it, and verify the result without treating a queue change as proof that every printing problem is resolved.
View ArticleHow to Refresh DNS and Restart Windows
Use this article to perform the VPN workflow's bounded DNS refresh. It clears only the local Windows DNS resolver cache with ipconfig /flushdns, then restarts Windows and retests the VPN. It does not reset Winsock or TCP/IP and does not release or renew network addressing.
View ArticleHow to Run a Windows Security Quick Scan
This article supports the Run a Windows Security Quick Scan step in the Computer Running Slowly workflow. It explains how to perform a Microsoft Defender Quick Scan to identify common malware that may be affecting system performance before continuing with additional troubleshooting.
View ArticleInspect Windows Network Configuration with ipconfig
The ipconfig command displays Windows TCP/IP configuration. It can show addresses, subnet masks, default gateways, DNS servers, and DHCP details that help diagnose connectivity problems. Its release, renew, and flush options change network state and should be used only when the symptom justifies them.
View Articlewhoami
whoami displays information about the currently logged-on user and their security context (account name, SID, groups, and privileges) on Windows.
View CommandHow to Force Windows to Detect Display
Use Windows display controls to detect a connected external monitor and select the correct projection mode. These checks help distinguish a Windows display-setting problem from a cable, port, adapter, or monitor problem.
View ArticleLow Disk Space
Find and safely reclaim storage without deleting Windows system files.
Start WorkflowNo Sound
Restore Windows audio by checking output, volume, connections, and built-in diagnostics.
Start WorkflowUSB Device Not Recognized
Diagnose USB devices that are missing, intermittent, or reported incorrectly by Windows using safe connection checks and explicit verification.
Start WorkflowApplication Crashing or Freezing
Safely diagnose repeated application freezes, crashes, and startup failures.
Start Workflownetstat
Displays active TCP/UDP connections, listening ports, routing table, interface statistics, and per-protocol statistics to help diagnose network and port usage on Windows.
View Commandtasklist
Displays running processes on local or remote Windows systems, with options to filter, format, and show modules, services, and verbose details.
View Commandhostname
Displays the name of the current host computer. This name is used to identify the machine on a network.
View Commandnslookup
The nslookup (name server lookup) command is a network administration command-line tool available for many computer operating systems for querying the Domain Name System (DNS) to obtain domain name or IP address mapping or for any other specific DNS record. It is used to troubleshoot DNS-related issues, such as verifying that a domain name resolves to the correct IP address or checking the availability and responsiveness of DNS servers.
View Commandping
Tests whether a remote host can be reached and measures basic response time using ICMP echo requests.
View Commandsysteminfo
The `systeminfo` command displays detailed configuration information about a local or remote computer system, including operating system version, installed hotfixes, network card details, system boot time, and hardware specifications. It's a fundamental tool for quickly assessing a system's baseline state.
View CommandTest-NetConnection
Tests name resolution, reachability, routing, or a specific TCP service port.
View Commandtracert
Traceroute (tracert) is a command-line utility that displays the path (route) and measures transit delays of packets across an Internet Protocol (IP) network to a target host. It records the route through the network by measuring the time-in-flight for packets to reach each successive router (hop) along the path and reports the IP address or hostname of each hop.
View CommandHow to Check Security Software for VPN Conflicts
This draft supports the “Check Security Software for VPN Conflicts” step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Configure Security Software for the VPN
Use this article when security software appears to be interfering with a VPN connection on a Windows device. It covers reviewing firewall or security-software settings, creating an approved exception or allow rule for the VPN when appropriate, keeping security protections enabled, and verifying the VPN connection afterward. On managed devices, follow organizational policy or contact IT support before changing security settings.
View ArticleHow to Identify and Research the VPN Error
This draft supports the “Identify and Research the VPN Error” step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Reinstall VPN Client
Use this article when reinstalling a VPN client is an appropriate troubleshooting step for a Windows device. It covers safely removing the existing application, restarting Windows, reinstalling the VPN client from an approved source, and recording the result before continuing troubleshooting.
View ArticleUsing Device Manager to Troubleshoot Hardware
Use Device Manager to determine whether Windows recognizes a hardware device and whether Windows reports a device or driver problem. This article explains how to inspect device status safely without making system changes or interrupting the troubleshooting workflow.
View ArticleInternet Not Working
Troubleshoot common Wi-Fi, Ethernet, router, and connectivity problems.
Start WorkflowChecking an Ethernet Connection
A wired Ethernet connection depends on a secure physical connection between the computer and the network device. A loose, damaged, or disconnected cable can prevent the computer from reaching the network.
View ArticleHow to Install the Approved Bluetooth Driver
This article supports the Install the Approved Bluetooth Driver step in the Bluetooth Device Not Connecting workflow. It explains how to safely identify, obtain, and install the approved Bluetooth driver while avoiding unofficial or incompatible driver packages.
View ArticleHow to Restart Router/Modem
Help a reviewer support the Restart Router/Modem step without changing the workflow automatically.
View ArticleHow to Update or Reinstall Webcam Driver
This draft supports the “Update or Reinstall Webcam Driver” step in the Webcam Not Working workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Check Network Adapter Status
This article supports the Check Network Adapter Status step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains how to identify the status of physical and VPN network adapters without making unnecessary configuration changes.
View ArticleHow to Select the Intended Audio Output
This article supports the Select the Intended Audio Output step in the No Sound workflow. It explains how to identify and select the correct playback device in Windows when multiple audio devices are available.
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