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21How to Check Windows Update
This article supports the Check Windows Update step in the Computer Running Slowly workflow. It explains how to check for available Windows updates, determine whether updates are pending, and identify whether a restart is required before continuing performance troubleshooting.
View ArticleInspect Windows Network Configuration with ipconfig
The ipconfig command displays Windows TCP/IP configuration. It can show addresses, subnet masks, default gateways, DNS servers, and DHCP details that help diagnose connectivity problems. Its release, renew, and flush options change network state and should be used only when the symptom justifies them.
View ArticleHow to Check Windows Camera Privacy Settings
This draft supports the “Check Windows Camera Privacy Settings” step in the Webcam Not Working workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Confirm the Windows Device
This article supports the Confirm the Windows Device step in the Computer Running Slowly workflow. It explains how to verify that troubleshooting is being performed on the correct Windows computer, confirm the Windows version, and ensure the technician has access to the appropriate device before making changes.
View ArticleHow to Inspect and Clear a Stuck Windows Print Queue
Inspect one Windows printer queue, remove the least amount of authorized queued work needed to recover it, and verify the result without treating a queue change as proof that every printing problem is resolved.
View ArticleHow to Refresh DNS and Restart Windows
Use this article to perform the VPN workflow's bounded DNS refresh. It clears only the local Windows DNS resolver cache with ipconfig /flushdns, then restarts Windows and retests the VPN. It does not reset Winsock or TCP/IP and does not release or renew network addressing.
View ArticleHow to Run a Windows Security Quick Scan
This article supports the Run a Windows Security Quick Scan step in the Computer Running Slowly workflow. It explains how to perform a Microsoft Defender Quick Scan to identify common malware that may be affecting system performance before continuing with additional troubleshooting.
View ArticleReading Windows Performance in Task Manager
Task Manager provides a live view of the applications and Windows processes using processor, memory, disk, and network resources. The goal is to observe sustained patterns before making a change—not to end unfamiliar processes.
View ArticleStorage Space and Windows Performance
Windows needs free storage for updates, temporary files, application caches, and virtual memory. Cleanup recommendations help identify removable content while keeping the user in control of what is deleted.
View ArticleHow to Force Windows to Detect Display
Use Windows display controls to detect a connected external monitor and select the correct projection mode. These checks help distinguish a Windows display-setting problem from a cable, port, adapter, or monitor problem.
View ArticleHow to Configure Security Software for the VPN
Use this article when security software appears to be interfering with a VPN connection on a Windows device. It covers reviewing firewall or security-software settings, creating an approved exception or allow rule for the VPN when appropriate, keeping security protections enabled, and verifying the VPN connection afterward. On managed devices, follow organizational policy or contact IT support before changing security settings.
View ArticleHow to Check Security Software for VPN Conflicts
This draft supports the “Check Security Software for VPN Conflicts” step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Identify and Research the VPN Error
This draft supports the “Identify and Research the VPN Error” step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Reinstall VPN Client
Use this article when reinstalling a VPN client is an appropriate troubleshooting step for a Windows device. It covers safely removing the existing application, restarting Windows, reinstalling the VPN client from an approved source, and recording the result before continuing troubleshooting.
View ArticleUsing Device Manager to Troubleshoot Hardware
Use Device Manager to determine whether Windows recognizes a hardware device and whether Windows reports a device or driver problem. This article explains how to inspect device status safely without making system changes or interrupting the troubleshooting workflow.
View ArticleChecking an Ethernet Connection
A wired Ethernet connection depends on a secure physical connection between the computer and the network device. A loose, damaged, or disconnected cable can prevent the computer from reaching the network.
View ArticleHow to Install the Approved Bluetooth Driver
This article supports the Install the Approved Bluetooth Driver step in the Bluetooth Device Not Connecting workflow. It explains how to safely identify, obtain, and install the approved Bluetooth driver while avoiding unofficial or incompatible driver packages.
View ArticleHow to Restart Router/Modem
Help a reviewer support the Restart Router/Modem step without changing the workflow automatically.
View ArticleHow to Update or Reinstall Webcam Driver
This draft supports the “Update or Reinstall Webcam Driver” step in the Webcam Not Working workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Check Network Adapter Status
This article supports the Check Network Adapter Status step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains how to identify the status of physical and VPN network adapters without making unnecessary configuration changes.
View ArticleHow to Select the Intended Audio Output
This article supports the Select the Intended Audio Output step in the No Sound workflow. It explains how to identify and select the correct playback device in Windows when multiple audio devices are available.
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