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31Resolve-DnsName
Queries DNS and displays the records returned for a hostname or domain.
View CommandInspect Windows Network Configuration with ipconfig
The ipconfig command displays Windows TCP/IP configuration. It can show addresses, subnet masks, default gateways, DNS servers, and DHCP details that help diagnose connectivity problems. Its release, renew, and flush options change network state and should be used only when the symptom justifies them.
View Articleipconfig
Displays TCP/IP configuration details for Windows network adapters.
View CommandHow to Refresh DNS and Restart Windows
Use this article to perform the VPN workflow's bounded DNS refresh. It clears only the local Windows DNS resolver cache with ipconfig /flushdns, then restarts Windows and retests the VPN. It does not reset Winsock or TCP/IP and does not release or renew network addressing.
View ArticleHow to Check Network Adapter Status
This article supports the Check Network Adapter Status step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains how to identify the status of physical and VPN network adapters without making unnecessary configuration changes.
View ArticleHow to Reinstall VPN Client
Use this article when reinstalling a VPN client is an appropriate troubleshooting step for a Windows device. It covers safely removing the existing application, restarting Windows, reinstalling the VPN client from an approved source, and recording the result before continuing troubleshooting.
View ArticleHow to Check Security Software for VPN Conflicts
This draft supports the “Check Security Software for VPN Conflicts” step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View ArticleHow to Configure Security Software for the VPN
Use this article when security software appears to be interfering with a VPN connection on a Windows device. It covers reviewing firewall or security-software settings, creating an approved exception or allow rule for the VPN when appropriate, keeping security protections enabled, and verifying the VPN connection afterward. On managed devices, follow organizational policy or contact IT support before changing security settings.
View ArticleHow to Identify and Research the VPN Error
This draft supports the “Identify and Research the VPN Error” step in the VPN Connectivity Troubleshooting (Windows) workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View Articleping
Tests whether a remote host can be reached and measures basic response time using ICMP echo requests.
View CommandGet-NetAdapter
Lists physical and virtual network adapters, link status, speed, and hardware address.
View CommandInternet Not Working
Troubleshoot common Wi-Fi, Ethernet, router, and connectivity problems.
Start WorkflowChecking an Ethernet Connection
A wired Ethernet connection depends on a secure physical connection between the computer and the network device. A loose, damaged, or disconnected cable can prevent the computer from reaching the network.
View ArticleTest-NetConnection
Tests name resolution, reachability, routing, or a specific TCP service port.
View CommandGet-NetIPConfiguration
Shows active interfaces with IP addresses, default gateways, and DNS servers.
View CommandHow to Restart the Network Equipment
This draft supports the “Restart the Network Equipment” step in the Internet Connection workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.
View Articlenetstat
Displays active TCP/UDP connections, listening ports, routing table, interface statistics, and per-protocol statistics to help diagnose network and port usage on Windows.
View Commandnslookup
The nslookup (name server lookup) command is a network administration command-line tool available for many computer operating systems for querying the Domain Name System (DNS) to obtain domain name or IP address mapping or for any other specific DNS record. It is used to troubleshoot DNS-related issues, such as verifying that a domain name resolves to the correct IP address or checking the availability and responsiveness of DNS servers.
View CommandHow to Inspect Security and Filtering Evidence
Help a reviewer support the Inspect Security and Filtering Evidence step without changing the workflow automatically.
View ArticleHow to Restart Router/Modem
Help a reviewer support the Restart Router/Modem step without changing the workflow automatically.
View Articlehostname
Displays the name of the current host computer. This name is used to identify the machine on a network.
View Commandsysteminfo
The `systeminfo` command displays detailed configuration information about a local or remote computer system, including operating system version, installed hotfixes, network card details, system boot time, and hardware specifications. It's a fundamental tool for quickly assessing a system's baseline state.
View Commandtracert
Traceroute (tracert) is a command-line utility that displays the path (route) and measures transit delays of packets across an Internet Protocol (IP) network to a target host. It records the route through the network by measuring the time-in-flight for packets to reach each successive router (hop) along the path and reports the IP address or hostname of each hop.
View CommandHow to Compare Browser and Website Access
Help a reviewer support the Compare Browser and Website Access step without changing the workflow automatically.
View Articletasklist
Displays running processes on local or remote Windows systems, with options to filter, format, and show modules, services, and verbose details.
View Commandwhoami
whoami displays information about the currently logged-on user and their security context (account name, SID, groups, and privileges) on Windows.
View CommandPrinter Not Working
Troubleshoot printer power, status, connections, printing, and stuck Windows print queues with verified recovery steps.
Start WorkflowComputer Running Slowly
Diagnose common causes of poor Windows performance using safe, evidence-based checks.
Start WorkflowNo Sound
Restore Windows audio by checking output, volume, connections, and built-in diagnostics.
Start WorkflowGet-WinEvent
Reads structured events from Windows logs to gather crash and system evidence.
View CommandReading Windows Performance in Task Manager
Task Manager provides a live view of the applications and Windows processes using processor, memory, disk, and network resources. The goal is to observe sustained patterns before making a change—not to end unfamiliar processes.
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