How to Reinstall VPN Client

Overview

Use this article when reinstalling a VPN client is an appropriate troubleshooting step for a Windows device. It covers safely removing the existing application, restarting Windows, reinstalling the VPN client from an approved source, and recording the result before continuing troubleshooting.

Troubleshooting Checklist

1. Save your work and close the VPN client and any related applications.
2. Confirm that you know how to obtain the approved VPN client before uninstalling the existing installation.
3. Uninstall the VPN client using Windows Apps settings or another approved Windows removal method.
4. Restart the computer after the VPN client has been removed.
5. Reinstall the VPN client using the software and installation method approved by your organization or VPN provider. If this is a managed work device, follow your organization's IT instructions.
6. Open the VPN client and confirm that it starts normally.
7. Record the result and return to the troubleshooting workflow before making additional changes.

Common Indicators

• The VPN client does not open or repeatedly crashes.
• The VPN client installation appears damaged or incomplete.
• A VPN client update or repair did not resolve the problem.
• Other troubleshooting steps indicate that reinstalling the VPN client is appropriate.

Related Topics

Knowledge Check

Official Sources and References