How to Restart the Network Equipment

Overview

This draft supports the “Restart the Network Equipment” step in the Internet Connection workflow. It explains the intended check, safe execution, and the evidence to capture before continuing.

Troubleshooting Checklist

1. Save open work and confirm you are working on the intended device.
2. If this is equipment you own or are authorized to restart, save any active work that depends on the connection. Unplug the router and separate modem from power for at least 30 seconds. Reconnect the modem first and wait for its status lights to stabilize, then reconnect the router. Do not restart workplace, shared-building, cellular, or provider-managed equipment without approval.
3. Record what changed and return to the workflow before making additional changes.

Common Indicators

• Multiple devices on the same network cannot reach the internet.
• The computer is connected to Wi-Fi but reports no internet access.
• The modem or router status lights indicate a connection problem.
• Connectivity stopped after a temporary modem, router, or provider interruption.

Related Topics

Knowledge Check

Official Sources and References