How to Check for an Approved Application Update

Overview

This article supports the Check for an Approved Application Update step in the Application Keeps Crashing workflow. It explains how to safely determine whether an approved software update is available and how to obtain updates from trusted sources before continuing troubleshooting.

Troubleshooting Checklist

1. Save any open work before checking for updates.
2. Determine how the application is normally updated, such as through the application's built-in update feature, Microsoft Store, or your organization's software management solution.
3. Check whether an approved update is available.
4. Confirm the update source is trusted before downloading or installing any software.
5. Install the approved update according to your organization's procedures.
6. Restart the application or Windows if prompted.
7. Verify the application version has been updated successfully.
8. Record the update status and return to the troubleshooting workflow.

Common Indicators

• An application update is available.
• The application is already running the latest approved version.
• The application reports an update failed.
• The application version is outdated.
• The application requires a restart to complete the update.

Related Topics

Knowledge Check

Official Sources and References